Frequently Asked Questions

 

Can my order be sent internationally?

Yes, we ship internationally from the UK.

Please note that you will be responsible for the payment of any import taxes when your order arrives.

 

How do I know when my order has been dispatched?

You will be notified via email once your order has been dispatched.

If you do not receive this within 2 days after making your order please contact us via cley@cleycelebrations.com or using our contact form which can be found here.

 

I have received the wrong items in my order, what should I do?

We're so sorry! All our orders are hand packed and on occasion we make mistakes.

As soon as you notice there is something wrong with your order please contact us via cley@cleycelebrations.com or using our contact form which detailing the issue.

Please review our deliver & returns page here for further details. 

 

I wish to return my item, do I need to pay to return it?

Yes, at this time we do not offer free returns.

It is recommended that you use a tracked service that insures the value of the item as we cannot be held responsible for any items lost in the post.

 

Have you received my returned goods?

We will notify you via email when we have received your returned goods.

It’s advised that you send any returns via a tracked service as on occasion items get lost in the post and regrettably we cannot be held responsible for this.

 

I’ve lost my receipt, can I receive another copy?

Of course, we keep a record of all orders made.

To request a copy, contact us with the name and address you used and if you have it to hand, the order number.  

 

My item is faulty, what should I do?

We’re very sorry to hear that your item is faulty. Please contact us straight away via cley@cleycelebrations.com detailing the damage and if possible attach an image. We will get back to you within 48 hours. (Monday - Friday)

 

How do I return faulty goods?

Once you have notified us of the faulty goods and we have agreed to accept liability we will provide you with the return address via email.

We advise that all returns are sent via a tracked service as we cannot accept liability for items lost in the post